Policies
Guidelines
Toll Free Order Lines:
Phone Orders: 800.323.2963
Fax Orders: 800.270.3176
Hours of Operation:
Monday – Friday 8:00am – 4:00pm
Order Placement: Orders may be placed by phone, fax, or via e-mail.
Ordering Deadline: 2:00 PM the day prior to delivery. Orders placed after 2:00 p.m. may not be processed in time for next day delivery. We will do our best to accommodate your emergency needs. We cannot accept add-ons to orders after 2:00 pm.
Customer Will-Call: Minimum will-call is $200.00. Customers may pick up orders at any warehouse. We require 24-hour notice for pick-up prior to 11:00 am. Our customer will-call hours are 8:00am to 4:00pm.
Minimum Delivery: Minimum order for free delivery is $500.00. $50.00 Delivery charge on orders $300 to $499. All orders are subject to current fuel surcharges.
UPS/LTL Shipments: Orders outside of normal Animal Supply Co. delivery areas are subject to additional freight costs. All orders are subject to current fuel surcharges.
At customer request, orders under $500 may be shipped UPS/LTL. Customers will be charged the cost of freight if using this option.
Fuel Surcharges: Animal Supply sets the fuel surcharge based on the information provided by the U.S. Department of Energy click here to visit their site.
| Region | Price Per Gal. | Fuel Surcharge |
|---|---|---|
| NCA | more than $4.00 | $15.00 |
| PNW | more than $4.00 | $15.00 |
| ID/UTAH | less than $4.00 | $12.50 |
| MTN | less than $4.00 | $12.50 |
Last Change Date: January 31, 2011
Fuel Surcharge Rate Chart
| Fuel Price Per Gallon |
Charge Per Delivery |
|---|---|
| $2.00-2.50 | $5.00 |
| $2.51-3.00 | $7.50 |
| $3.01-3.50 | $10.00 |
| $3.51-4.00 | $12.50 |
| $4.01-4.50 | $15.00 |
| $4.51-5.00 | $17.50 |
| $5.01-5.50 | $20.00 |
Account Terms: An account will be established only after a customer properly completes and signs a sales agreement. Animal Supply Co. will establish payment terms and a maximum dollar credit limit. The customer must comply with these terms at all times. If terms are exceeded for any reason no further sales will be allowed until payment is received, bringing the account within approved terms.
Past Due Accounts: All past due accounts are subject to a 1½% finance charge (18% annually) on unpaid balances over terms. The customer shall also pay all costs of collection including fees from collection agents, attorney fees, and court costs.
Prices: All prices are subject to change without notice. All prices include delivery if the minimum is met.
Who Can Buy: We are wholesale only. To be eligible to buy at Animal Supply Co. you must meet the following requirements:
- Have a place of business other than your home
- Have a state tax resale number or certificate
- Be in the business of reselling product
Coupons: Animal Supply Co. will redeem coupons only for the manufacturers we represent and only for face value. We reserve the right to deny credit upon reconciliation of the contents of the envelope. The following procedures must be followed to receive coupon credit or free product:
- Check each Coupon/Voucher/Frequent Buyer Card for expiration date. Any Coupon/Voucher/Frequent Buyer Card that is expired more than 30 days at the date you submit will not be accepted by ASC for processing and will be returned to you.
- Complete all requested information on each Coupon/Voucher/Frequent Buyer Card.
- Coupons/Vouchers/Frequent Buyer Cards must correspond to products purchased within the last 12 months from ASC, and quantity purchased in the last 12 months must be equal or greater than the number of quantity being submitted for reimbursement.
- Print or stamp the name of your store on each Coupon/Voucher/Frequent Buyer Card.
- Sort and group the same Coupons/Vouchers/Frequent Buyer Cards together and list the quantities in the area provided.
- Fill out the requested information on this envelope. Please make sure that the store name is printed or stamped and the name of the person preparing this claim is included.
- Place all Coupons/Vouchers/Frequent Buyer Cards in this envelope & seal.
** We encourage you to send Coupons & Vouchers directly to the Manufacturer for Reimbursement. The address should be clearly listed on the Coupon or Voucher. Animal Supply Company can only process Coupons and Vouchers that state: “Return to Your Distributor for Reimbursement”. We cannot honor any Nutro “Dollar Off” coupons. Please send them directly to the Nutro Coupon Processing Center.
Animal Supply Co. reserves the right to deny issuing any form of reimbursement upon reconciliation of the contents of this envelope.
Returns & Credit Policy
To receive credit for returns or authorized adjustments, please review the procedures outlined below:
- Inspect all products upon receipt of your delivery from Animal Supply Co. Damages, shortages, or mis-picked items should be reported to your Customer Service rep by phone, email or fax within 72 hours of receipt of your product.
- A Returned Goods Authorization (RGA) will be generated authorizing our driver to pickup damaged product on your next scheduled delivery date. Our drivers cannot pickup any product without this document.
- Once product has been picked up and returned to our warehouse for inspection, approved credits will be issued and mailed to you within 7 days.
- Credit memos can be used to pay any open invoice, just note the number on the invoice being paid. A properly issued credit memo is required prior to deducting from invoice.
Consumer returns: A credit will be issued to your account for consumer returns that are properly documented as explained on the Consumer Returns Envelope. This envelope should only be used for products returned to you by the consumer.
All other returns must also be reported to your Customer Service Representative and authorized. Please have the item number, invoice or order number, and the date of the delivery ready when you call.
Animal Supply Co. will not issue credit for product handling issues after delivery such as broken bags and improper buying/product rotation practices. It is important that you are careful not to purchase more than you can sell prior to outdating.
Special handling and restocking fees for all returns may apply. Animal Supply Co. reserves the right to inspect all returned goods prior to issuing credit.
Drop Ship Return and Discrepancy Policy:
- Report any discrepancies in drop shipments to Animal Supply Co. within 48 hours of receipt of product.
- Include the bill of lading and shipping documents signed by the truck driver indicating discrepancies, damages, or mis-picked product.
- Due to manufacturer policies, Animal Supply Co. cannot accept any claims 48 hours after receipt of drop ship loads.
- Report any hidden damage to the manufacturer representative directly.