Toll Free Order Lines:
West Support Center
Fax Orders: 800.270.3176
Hours of Operation:
Monday — Friday, 7:00am — 5:00pm PST
Central Support Center
Fax Orders: 800.700.4152
Hours of Operation:
Monday — Friday, 8:30am — 5:00pm CST
Order Placement : Orders may be placed by phone, fax, e-mail, and several electronic methods. You may also order through our online shopping site (registration is required; please contact Customer Service to obtain a username and password).
Multiple electronic order formats are accepted, such as:
To request EDI setup, please download and complete our EDI Manual. Our EDI Manual outlines the testing and setup process, and is required to initiate a testing request.
Ordering Deadline: Orders are due by the times listed below according to delivery warehouse. Orders placed after these times may not be processed in time for next day delivery however, we will do our best to accommodate should an urgent situation arise.
Customer Will-Call: Minimum order amount for will-call is $200.00. Customers may pick up orders at any warehouse. We require 24-hour notice for pick-up. Our customer will-call hours are as follows (by warehouse):
|Boise||9:00am — 5:00pm MST|
|Fife||8:00am — 4:30pm PST|
|Clackamas||8:00am — 5:00pm PST|
|Denver||8:00am — 4:00pm MST|
|Stockton||8:00am — 5:00PM PST|
|Whittier||9:00am — 4:00pm PST|
|New Hope||9:00am — 4:00pm CST|
Minimum Delivery: The required minimum order amount for free delivery is listed below. This amount is after any promotions and/or discounts have been applied. Any order below the $500 amount will be subject to a $50.00 delivery charge. All orders are subject to a delivery charge. *
UPS/LTL Shipments: Orders outside of normal Animal Supply Company delivery areas are subject to additional freight costs. The LTL Freight Policy is below:
Customer Pays (Flat Fee):
|$1 — $500||$200|
|$501 — $1500||$125|
Damages must be noted on the carrier's Bill of Lading with the driver signature. The "shrink wrap intact" box should be checked. Please provide a copy of the Bill of Lading to Animal Supply with any damages being claimed. Raw/frozen products may not be shipped via LTL.
Account Terms: An account will be established only after a customer properly completes and signs a New Customer Agreement. Animal Supply Company will establish payment terms and a maximum dollar credit limit. The customer must comply with these terms at all times. If terms are exceeded for any reason no further sales will be allowed until payment is received, bringing the account within approved terms.
Past Due Accounts: All past due accounts are subject to a 1½% finance charge (18% annually) on unpaid balances over terms. The customer shall also pay all costs of collection including fees from collection agents, attorney fees, and court costs.
Prices: All prices are subject to change without notice.
Who Can Buy: We are wholesale only. To be eligible to buy at Animal Supply Company you must meet the following requirements:
To receive credit for returns or authorized adjustments, please review the procedures outlined below:
Consumer Returns: A credit will be issued to your account for consumer returns that are properly documented as explained
on the Consumer Returns Form. This form should only be used for products returned to you by the consumer.
Drop Ship Return and Discrepancy Policy:
Less than Truckload (LTL) Discrepancies: Inspect all less-than-truckload (LTL) for discrepancies on orders delivered via Common Carrier as these need to be reported within 72 hours, or 3 business days, of receipt of product. Damages must be immediately noted on the LTL Carrier’s Bill Of Lading (BOL) with the driver and store representative signatures. Be sure to verify and note that the “shrink wrap intact” box on the LTL BOL is properly marked.
Coupons: Animal Supply Company will redeem coupons only for the manufacturers we represent and only for face value. We reserve the right to deny credit upon reconciliation of the contents of the envelope. The following procedures must be followed to receive coupon credit or free product:
We encourage you to send Coupons & Vouchers directly to the Manufacturer for Reimbursement. The address should be clearly listed on the Coupon or Voucher. We cannot honor any Nutro “Dollar Off” coupons. Please send them directly to the Nutro Coupon Processing Center.
Animal Supply Company can only process Coupons and Vouchers that state: “Return to Your Distributor for Reimbursement”. Animal Supply Company reserves the right to deny issuing any form of reimbursement upon reconciliation of the contents of this envelope.